Frequently Asked Questions

On this page you will find the most frequently asked questions.

Regulations
Is my payment secure?

Yes. All transactions on our site are protected by SSL (data encryption).
We never store your banking information.
When will I be charged?

Payment is taken immediately after validation of your order.
Do you offer installment payments?

Not yet, but we're working on it. Stay tuned—this option is coming soon!
My payment was declined. What should I do?

This can happen for various reasons (limit exceeded, data entry error, bank security).

We advise you to:

  • Check your information
  • Contact your bank
  • Try again with another payment method

If the problem persists, contact our customer service at leurka.entreprise@gmail.com .

Delivery & Shipping
What are the delivery times?

Our delivery times vary between 2 and 4 working days depending on your location.
What if I am not satisfied with my purchase?

You have 14 days after receipt to return your item if it does not suit you. The item must be new, unused, and in its original packaging.
My items arrived damaged, what should I do?


My items arrived damaged, what should I do?
How do I track my order?

Once your order has shipped, you will receive an email with a tracking link .
You can also track the status of your order from your customer account.